Elements and Performance Criteria
- Implement procedures to send and receive electronic mail
- Log in to software for sending and receiving email in accordance with organisational requirements
- Check outgoing email for accuracy and ensure any required attachments are prepared, in accordance with organisational and service provider requirements
- Identify urgent, confidential, personal, suspicious or potentially dangerous email and take appropriate actions
- Deal with returned email in accordance with organisational policies and procedures
- Manage electronic mail
- Set security levels and/or filters for incoming email in accordance with organisational requirements
- Create and maintain individual mailboxes in accordance with organisational requirements
- Store email and/or attachments in accordance with organisational requirements
- Empty inboxes and archive or permanently delete in accordance with organisational requirements
- Prepare and maintain electronic mailing lists in accordance with organisational requirements
- Collaborate online